Riverside Family Medicine

Care Navigation & Coordination

One person who knows the whole story

Most people do not fall through the cracks because nobody cared. They fall through because six different offices each held one piece of the picture and none of them talked. Care navigation exists to close that gap.

We help you find the right specialist, get the referral placed, make sure records actually arrive, and prepare for the appointment so you walk in knowing what to ask. Afterward, we follow up on whatever came out of it.

Beyond the exam room

Health does not stop at the clinic door. Housing, food, transportation, and money pressure shape how anyone heals, and we help connect patients with community resources that address them.

Finding affirming care elsewhere is part of this too. If you need a specialist, a therapist, or a hospital where you will be treated with respect, we will use what we know about this region to point you somewhere safe rather than sending you in blind.

Care coordinator helping a patient organize referrals and records

Benefits of Care Navigation & Coordination

Help finding the right care, getting records where they belong, and connecting with the resources that make health possible.

Referrals and Records
We place referrals, chase down records, and make sure the specialist has what they need before you arrive.
Appointment Prep
Walk in knowing what to ask and what to expect, with your history summarized instead of retold from scratch.
Community Resources
Connections for housing, food, transportation, and financial assistance in our part of New York.
Finding Affirming Providers
Referrals to clinicians who will treat you with respect, based on what we actually know about them.
Frequently Asked Questions

Is care navigation included in membership?

Can you help me find a specialist who will treat me respectfully?

What if I get care at a hospital or urgent care?

Do you help with applications and paperwork?

Book Your Appointment with us
If you have any questions about our services, pricing, or availability, please don't hesitate to reach out. We're committed to ensuring that your experience with us is as seamless and satisfying as possible.
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